Whether you’re launching something new, optimising what you already have, or simply need expert guidance, we make sure your solutions are grounded in evidence and psychology. We solve the real problems that are holding back your success.
Whether customers are dropping off, getting lost, or not converting, we uncover why and give you a clear action plan. We fix friction and turn more visitors into buyers.
Recommended services:
Expert Review | User Testing | Checkout Fix Sprint | Competitor Analysis
From MVPs to mature products, we help teams to understand customer needs and test throughout the design process.
Recommended services:
Product-Market Fit Research |
User Research | User Testing | Usability Testing
When the stakes are high, guesswork is costly. We provide the evidence through mixed-method research and behavioural insight to de-risk your strategy and make the right decision.
Recommended services:
User Research | Survey
In-depth interviews, ethnography, and behavioural research that reveal what customers truly need, think, and feel. Outputs such as personas and user journey mapping.
Recommended services:
User Research | Survey | Personas | User Journey Map
Not sure what’s holding you back? Looking to expand into new market? We diagnose the problem, design a research approach and identify your opportunities.
Recommended services:
Product-Market Fit Research | International research
Bring us in as your Fractional UX Expert or on a retainer. Get 20 years of senior research experience without the cost.
Recommended services:
Fractional Consultancy |
White label partner
If you operate in several countries, or you're planning to expand into a new market, we'll help you to be successful. We've led large international projects for the likes of Unilever and ABRSM. We recruit participants worldwide, run multilingual studies, and deliver local insight so you can make confident, international decisions.
We adapt to your team, your budget and your needs.
End-to-end research and strategy tailored to your business goals. From stakeholder alignment and user research to behavioural design recommendations, we uncover what your customers really think and translate that into growth.
Instantly add a Head of UX or Principal UX Consultant to your team! Cheaper than a full time employee. We integrate seamlessly with your team to lead research projects, aid decision-making, and embed a user-first mindset.
White-label UX research and recruitment for design and digital agencies. We act as an extension of your team - delivering standout insights, award-winning results, and the psychological expertise your clients will remember.
Get quick answers to the most common questions about our UX research services, from project timelines and costs to how we recruit users and deliver insights.
Of course, we'd be delighted to help you! You can get a 30 minute complimentary consultation with a UX Expert simply by contacting us. We promise this is purely professional advice and not a sales call.
We work with UX teams, digital agencies, startups, e-commerce brands, and corporate innovation teams. Whether you need to scale your in-house research capacity, white-label a study for a client, validate a new product concept, improve your digital experiences or increase your online conversion, we tailor the approach to your goals, budget and timelines.
We offer both fixed-price packages (ideal for startups or specific tests) and fully customised projects for larger teams. Prices vary depending on participant numbers, complexity, and methods, but every quote is transparent with no hidden extras.
A rapid usability sprint can be turned around in a week. Larger multi-method studies or international research typically run over 4 weeks. However, because we handle our own user recruitment, we can be even quicker whilst maintaining our high quality - let us know if you have a tight deadline and we'll do our best to accommodate (we've even worked whole weekends to help clients).
Absolutely. We are unique in that we have our own user recruitment agency INeedUsers. We handle everything - screeners, scheduling, incentives, GDPR compliance, confidentiality forms, and free replacements - ensuring high-quality participants and less than 1% no-shows.